IT governanceThis service is linked with the management of ICT services. Due to growth or downturn many customers are in the need of increased transparency of ICT services. IT governance encompasses a wider scope – in terms of control of responsibilities and competencies in IT processes from top management through middle management, the guarantors of the business, application manager, suppliers, internal and external project managers and other related roles.
ICT Services ManagementMany customers are in a situation where they realize that they must stop making IT in an “ad hoc” way and “everything we hold in our heads” style of work and should define and manage all processes in a new way. All this development is a consequence of rapid company growth.
We help companies to adjust those parts of corporate IT, which require improvements in both procedural activities and framework of governance. In our approach we stick with the best practices of ITIL framework, taking into account the needs of the particular customer.
Process Changes in Organizations - Impact on ITDue to their own growth, mergers, or downturn many companies need to analyze and reformulate their internal processes. We help to form an integral part of this activity – then analyze the impacts of changes on IT and define a new IT strategy and allow for the transformation of the company in both a single step in successive steps, as follows from analysis.
Together with the customer we set up a procedural change in IT and help with the definition of the next steps in the application and infrastructure areas, as well as contribute to the selection of suppliers and implement these changes.
Outsourcing of ICT ServicesWe help our customers to analyze and define services that are not essential for keeping in-house know-how. We create together with customer the input into IT strategy in this area. We also help with vendor selection process, adjusting service definitions and other contractual SLA attributes.
Project Management / Project Supervision and Program ManagementOur associates are experienced senior project and program managers. We help our customers with project management from the outset as well as we can enter troubled running projects and contribute in crisis management. Ideally, we help our customers with the definition of a contract for the implementation of the work and prevent the project problems.
Ideally we help our customers from the very beginning of project definition and contract preparation and implementation. In this way we minimize majority of problems that customer may encounter
Project Management OfficeWe help customers in their decision how to set up the process of managing change in the IT structure through the Project Office. Jointly we set the size of the PMO, its location in the organizational structure of the company, linking processes to other corporate departments, including IT. We can define the framework for implementation of internal methodology and guidelines and we implement this change.
IT strategyImportant part of controlled process management of IT services is IT strategy. Due to their growth or changes in corporate strategy many companies should reevaluate and rethink support resources such as IT service namely when IT is the entity that creates business.
We help our customers with an analysis of the current state of IT, defining constraints on the written and unwritten business strategy and build a new IT strategy in the short and long term. At the same time, we can design and formulate internal methodology or guidelines for life cycle management of IT strategies.
Business relationship managementThis service builds on the management of ICT services. Many customers need to set the correct direction brokerage business needs into IT and vice versa clearly presenting ICT services towards the end users and suppliers. We help with the analysis of needs, define the scope of customer service and help with its implementation.
Vendor managementWe help customers with issues of managing suppliers in the provision of ICT services in terms of both routine operations and the development of existing or new services.
ICT SecurityWe help our customers in the field of ICT security, not only with regard to the law on cyber security. For example we are dealing with risk analysis, BIA (Business Impact Analysis), and other related issues such as BCM (Business Continuity Management Business).
We implement ISMS (Information Security Management System) into the framework of organization and set up IT processes that are related to security, we audit the IS organization and help with application of recommendations in this area.