Business relationship management

Role of the Business Relationship Management or Business Relationship Manager (BRM) is a relatively new discipline in the field of information technology (IT) organizations. BRM is a mediator between IT and business. BRM has significant expertise in matters related to IT and also understands the needs of business. BRM is responsible for understanding the business, helps at prioritizing projects.

Role BRM cooperates very closely with the ICT development manager / chief architect and CIO, because it helps to support business needs in the context of the technologies that the organization operates. It is therefore necessary to know and support the principles defined in the ICT strategy.

From our perspective, it is a proven solution to join this role with PR IT, thus distributing the defined key information to customers (end users).

BRM RESPONSIBILITIES IN THE EXAMPLE

BRM collaborates on business specification of project and definition of benefits

BRM has a relationship with internal technology teams

BRM has the relationship with external suppliers of technology

BRM identifies opportunities for operational efficiency

BRM participates in negotiation of the Service Level Agreement (SLA)

BRM collaborates with project managers in the implementation of changes and helps to solve problems, evaluates the benefits

BRM is responsible for the overall solution delivery in its field

BRM has a relationship with research firms

METHOD OF EXECUTION

Analysis, solution design, workshop and commenting on the draft, the final detailed documentation.

We also assist in the implementation and according to requirements and long-term support in the context of the process update and update the activities of BRM.